Understanding the Claims Process: for many people, taking out life, funeral, or pension insurance feels like the right thing to do—but the uncertainty of what happens when it’s time to claim can create hesitation.
How will your family access the money? Is the process complicated? What if something goes wrong?
This guide is here to provide clarity. Whether you already have a policy or are considering one, understanding how insurance claims in Botswana work gives you the confidence to know you’re covered—when it matters most.
What Is an Insurance Claim?
An insurance claim is a formal request made to receive the benefits promised in your policy. It could be:
- A funeral claim after the passing of a loved one
- A life insurance claim due to disability or injury
- A pension payout upon retirement
Each of these situations can be stressful enough without added uncertainty. At Bona Life, we ensure the insurance claim process is straightforward and respectful, offering support to families when they need it most.
Step-by-Step: How to Claim from Bona Life
Here’s a clear breakdown of how to file your claim:
Step 1: Notify Bona Life
Contact us by phone, WhatsApp, or email to inform us of the claim event. Our team will guide you from there.
Step 2: Complete the Claims Form
You’ll be provided with a claim form based on the type of policy. It’s a short document and can be filled out digitally or by hand.
Step 3: Submit Required Documents
You’ll need to include supporting documentation with the form (details in the next section).
Step 4: Verification and Processing
Once your documents are submitted, Bona Life will verify the details and assess the claim. This is to ensure all requirements have been met according to your policy.
Step 5: Payout
If everything is in order, your insurance payout in Botswana is typically processed within 5–10 working days.
Our team stays in contact throughout the process and is always available to answer questions.
Documents You’ll Need to Provide
While each claim type has specific requirements, these are the typical documents needed:
Funeral Insurance Claims
- Certified copy of the death certificate
- ID of the deceased
- ID of the policyholder or beneficiary
- Completed claim form
- Bank account details for payout
Life or Pension Claims
- Relevant medical documentation (where applicable)
- Certified ID copies
- Signed policy documents
- Completed claim form
At Bona Life, we understand this can feel overwhelming. That’s why our dedicated claims team is here to assist every step of the way. When you’re informed and prepared with the right funeral/life insurance documents, the process is much smoother.
Avoiding Delays in the Claims Process
The most common reasons claims are delayed include:
- Missing or incomplete paperwork
- Mismatched or outdated beneficiary information
- Filing the claim outside of the allowed timeframe
To prevent this, we recommend:
- Keeping copies of all policy documents in a safe place
- Updating your beneficiary details regularly
- Letting your loved ones know how to claim insurance in Botswana and where the documents are kept
A little preparation today can make a big difference in the future.
The Bona Life Promise
We don’t just offer cover—we keep our word. That means providing personal, prompt, and professional support when it’s time to claim.
One of our clients recently shared: “The process was so smooth. I had the payout within a week of submitting the forms. The Bona Life team treated us with care at every step.”
That’s our promise: to be there for you when it matters most.
Peace of Mind Starts with Clarity
Filing an insurance claim doesn’t have to be confusing or stressful. When you’re informed, organised, and supported by the right provider, it becomes a straightforward process that delivers when it matters most.
Ensure your family knows where your documents are and how to start the process—because clarity today leads to peace of mind tomorrow.
Need help with a claim or want to make sure your loved ones are prepared? Speak to our team or download your claims form today.
📞 Call: +267 398 1800
📱 WhatsApp: +267 76 744 686
🌐 Visit: www.bonalife.co.bw