Claims

How To Claim

When submitting a claim, please ensure that you fill in all the required fields in the below form(s) are complete.

Once you have completed your form, please submit to customerservice@bonalife.co.bw

Alternatively you can submit your claim via:

• Calling us directly: +267 390 1800 a representative will assist you Fax your completed claim to: +267 390 0282
• Submit your claim by contacting your broker directly

Death Claims Process

Step 1: Claim notification by client Notification can be done through the following methods: 

1. Walk-ins
2. Email
3. Telephone call
4. Whatsapp

Claim notification must be done within 6 month of the death 

Step 2: The following documents must be submitted for the claim to be processed:

1.   Completed Claim Form 
2. Certified Death Certificate 
3. Police Report if accidental death
4. Affidavit of name change if names do not match on relevant documents 

5. KYC Documents

   a. Certified Copy of ID 

   b. Proof of residence

   c. Proof of Income 

6. Proof of account for beneficiary 

Supporting document for claims should be submitted within a year of the death 

Step 3: Assessment and payment of claim in less than 48 hours

Cashback Claims Process

Step 1: Bona Life alerts client that a cashback is due to him/her Step

 2: The following documents must be submitted for a cashback claim: 

1. Completed Cashback Form 

2.  KYC Documents 

   a. Certified Copy of ID 

   b. Proof of residence 

   c. Proof of Income 

3. Proof of account for policyholder

Step 3: Assessment and payment of claim in less than 72 hours