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Feb 12, 2024
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Navigating the insurance claims process can be daunting. At Bona Life, we simplify this journey, ensuring that you’re equipped with the knowledge and support you need from policy to pay-out.

Understanding the Claims Process

The claims process is a pivotal aspect of your insurance policy. It's the method through which you request payment from your insurer when a covered event occurs. Understanding this process is crucial to exercise your policy benefits fully.

Navigating Common Claim Hurdles

Claims can be denied for various reasons such as late notification, incomplete documentation, or non-covered events. Ensuring timely communication and thorough paperwork can mitigate these issues.

Expert Tips for a Hassle-Free Claim

  • Review your policy details regularly.
  • Keep all related documents readily available.
  • Be truthful and clear in your claim's descriptions.

Bona Life's Commitment to Smooth Claim Settlements

Bona Life is dedicated to providing a claims process that is as stress-free as possible. We stand by our policyholders, offering guidance and support when it's needed most.

Step-by-Step Claim Filing Guide

  • Notification: Immediately inform your insurer about the incident.
  • Documentation: Gather all necessary documents - incident reports, medical records, or repair bills.
  • Submission: Submit your claim along with the required documentation.
  • Evaluation: Your insurer will assess your claim to determine validity and settlement amount.
  • Resolution: Upon approval, the insurer will issue the payment for your claim.

Facing uncertainty with your claim? Reach out to Bona Life. Our experts are here to assist you every step of the way. Secure your peace of mind with our trusted claims process.

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How do I make amendments to my policy?

Fill out an amendment form supplied by Bona Life, and attach relevant supporting documents based on the nature of the amendment. For example:

  • Addition of a child to policy – birth certificate
  • Change of name- marriage, divorce decree or affidavit
  • Change of bank- new banking details 
How do I get my statement for my investment or savings policy?

Send a request to client service team via the various touchpoints (walk-ins, email, Whatsapp, Facebook, telephone) to prepare a policy valuation. Policy valuation will be shared via your preferred medium.

How do I cede my policy for a loan?

Send a request to cede policy to Bona Life and on confirmation of policy status, you will complete a cession form. Attach the KYC forms and policy documents will be prepared showing the cession. This is what you will take to the bank to complete the cession.

How do I surrender my investment or savings policy?

Submit KYC documents, Complete surrender form, write surrender letter & attach bank statement for account that the money will be deposited to.