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Aug 17, 2024
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In the financial industry, trust is the foundation of every relationship. Clients entrust their financial security to companies, expecting them to uphold their promises, especially when life presents its inevitable challenges. Bona Life has built its reputation on this very principle—keeping promises, no matter the circumstances. As Botswana’s first indigenous life insurer, Bona Life has consistently demonstrated its commitment to supporting its clients through both prosperous and challenging times. In this blog, we will explore how Bona Life has maintained its commitments, particularly during recent societal and economic changes, solidifying its legacy as a reliable financial partner.

The Importance of Keeping Promises in the Financial Sector

Trust is a critical component of the financial sector, where individuals and businesses alike depend on the reliability of their financial partners. In areas like insurance and financial planning, the stakes are especially high—people are not just investing money, but also placing their future security in the hands of these institutions. For this reason, maintaining trust through consistent action and keeping promises is essential. Bona Life has made it a cornerstone of its brand to uphold these commitments, ensuring that clients can rely on them through every stage of life, regardless of external circumstances.

Bona Life’s History of Upholding Promises

Bona Life was founded on the principles of reliability and trustworthiness, with a mission to provide financial security to the people of Botswana. From its inception, the company understood that its success would depend on more than just financial products—it would hinge on its ability to consistently keep promises. One of the key historical examples of Bona Life’s commitment is its response during times of economic hardship. When the global financial crisis impacted markets, Bona Life remained steadfast in its obligations, ensuring that clients received their due benefits without delay.

Another significant instance is the company’s restructuring to ensure that the path forward is paved with success. As the restructuring brought uncertainty to many, Bona Life took proactive steps and continued support to its policyholders. 

These actions were not just about fulfilling contractual obligations but about going above and beyond to ensure that clients felt secure in an uncertain world. By consistently putting the needs of its clients first, Bona Life has built a legacy of trust that continues to grow stronger with each passing year.


Recent Challenges and Bona Life’s Response

In such times of uncertainty, the importance of having a reliable financial partner becomes even more critical. Bona Life rose to the occasion, reaffirming its commitment to its clients by maintaining the promises it made, even in the face of adversity.

Bona Life introduced flexible payment options to accommodate clients who were facing financial hardships. Understanding that many households were under strain, the company also offered extended grace periods on premium payments, ensuring that policyholders remained covered when they needed it most. Additionally, Bona Life expanded its digital services to allow clients to manage their policies and access support remotely, a crucial adaptation.

Bona Life also recognized the need for innovative products that could address the evolving needs of its clients. In response, the company developed a new offering that has just launched: Motswako - a hybrid annuity insurance solution, that provides both security and flexibility in retirement—a product designed with the current economic environment in mind. Through these actions, Bona Life not only upheld its promises but also demonstrated its agility and commitment to meeting the needs of its clients in changing times.

Company Initiatives and Ongoing Commitment

Bona Life’s commitment to the community extends beyond just financial products. The company has been actively involved in various initiatives aimed at supporting the local community, particularly during challenging periods. For instance, Bona Life has participated in and sponsored community outreach programs that provide financial education and support to underprivileged groups, ensuring that financial literacy and security are accessible to all.

Moreover, Bona Life has remained dedicated to its founding principles of trust and reliability. As the company continues to grow and evolve, it remains focused on its mission to serve the people of Botswana with integrity. Bona Life’s ongoing commitment is not just about meeting the expectations of today but about building a foundation of trust that will last for generations to come. Clients can rest assured that Bona Life will continue to keep its promises, adapting and evolving to meet the challenges of tomorrow while staying true to its core values.

Conclusion

Bona Life’s enduring legacy is built on a foundation of trust and reliability. Through every challenge, the company has kept its promises, ensuring the financial security of its clients. Trust Bona Life for your financial needs and experience the peace of mind that comes from partnering with a reliable and trustworthy financial leader.

For more information about our products and services, visit Bona Life's website or contact us directly through the button below.

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How do I make amendments to my policy?

Fill out an amendment form supplied by Bona Life, and attach relevant supporting documents based on the nature of the amendment. For example:

  • Addition of a child to policy – birth certificate
  • Change of name- marriage, divorce decree or affidavit
  • Change of bank- new banking details 
How do I get my statement for my investment or savings policy?

Send a request to client service team via the various touchpoints (walk-ins, email, Whatsapp, Facebook, telephone) to prepare a policy valuation. Policy valuation will be shared via your preferred medium.

How do I cede my policy for a loan?

Send a request to cede policy to Bona Life and on confirmation of policy status, you will complete a cession form. Attach the KYC forms and policy documents will be prepared showing the cession. This is what you will take to the bank to complete the cession.

How do I surrender my investment or savings policy?

Submit KYC documents, Complete surrender form, write surrender letter & attach bank statement for account that the money will be deposited to.