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Nov 05, 2024
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Why Trust Matters in Financial Services 

In the financial services industry, trust and reliability are essential pillars that ensure customers feel secure about their future. Clients rely on companies to keep promises, safeguard their savings, and provide timely support when it matters most. At Bona Life, we have made a commitment to help individuals and families achieve financial stability through innovative products and consistent service. This blog showcases how Bona Life has delivered on its promise, offering peace of mind through swift claim payouts and flexible pension solutions.


Demonstrating Trust Through Our Core Values and Actions 

At Bona Life, we believe that trust isn’t just built through words—it’s earned through consistent actions. Our commitment to customer well-being is reflected in everything we do, from product innovation to exceptional service delivery.

  • Swift Claim Payouts: Our 48-hour payout policy ensures that our customers receive timely financial support when they need it most, minimizing stress during difficult times.
  • Innovative Retirement Solutions: We continuously develop products like the Motswako Hybrid Pension, balancing income stability with the flexibility to address unforeseen events.
  • Accessible Support: With dedicated customer service channels via phone, WhatsApp, and our website, our clients always have easy access to assistance.
  • Community Involvement: We actively engage in local partnerships and initiatives, reinforcing our commitment to the people of Botswana.

Key Actions That Demonstrate Our Commitment

  • Innovation:
    Bona Life continuously develops new products like the Motswako Hybrid Pension to address evolving customer needs, providing solutions that balance flexibility with long-term security.
  • Service Excellence:
    Fast claim processing and proactive customer service set Bona Life apart. Customers can reach us easily through multiple channels, including phone, WhatsApp, and our website, ensuring they get timely assistance.
  • Transparency:
    Bona Life is committed to clear communication and transparent policies, ensuring that customers always know what to expect. We provide regular updates and are always available to answer questions.
  • Community Support:
    Our commitment extends beyond financial services through community initiatives that give back and contribute to local growth. This reinforces our dedication to being a trusted partner for both individuals and the community at large.

Conclusion: Trusting Us with Your Future 

At Bona Life, reliability and trust are at the heart of everything we do. Through our innovative products, excellent service, and community involvement, we strive to provide peace of mind to every customer. With solutions like the Motswako Hybrid Pension, you can enjoy a secure future, knowing that we are here to support you at every step.

Explore Bona Life’s offerings and discover how we can help secure your financial well-being. Plan ahead with a partner you can trust.

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How do I make amendments to my policy?

Fill out an amendment form supplied by Bona Life, and attach relevant supporting documents based on the nature of the amendment. For example:

  • Addition of a child to policy – birth certificate
  • Change of name- marriage, divorce decree or affidavit
  • Change of bank- new banking details 
How do I get my statement for my investment or savings policy?

Send a request to client service team via the various touchpoints (walk-ins, email, Whatsapp, Facebook, telephone) to prepare a policy valuation. Policy valuation will be shared via your preferred medium.

How do I cede my policy for a loan?

Send a request to cede policy to Bona Life and on confirmation of policy status, you will complete a cession form. Attach the KYC forms and policy documents will be prepared showing the cession. This is what you will take to the bank to complete the cession.

How do I surrender my investment or savings policy?

Submit KYC documents, Complete surrender form, write surrender letter & attach bank statement for account that the money will be deposited to.